The last thing you need is waiting for a call-back, or holding on to irritating background music interrupted with the occasional 'Your business is important to us... Please hold on and an agent will be with you...' something that conveys the exact opposite to being important
Then there are chat-bots - we all know how annoying they are!
If you finally get through to a living person, based on the other side of the world with a thick accent you can barely make out, they usually read from a script - starting with 'Have you rebooted your PC?'
With HASoftware we take a different approach. Send an email to Support@HASoftware.net and you will usually get a response within 20 minutes during a working day. You will be dealing with a developer that understands the product!
The HOA documention is laid out logically - just click the icon in the toolbar to launch it
The navigation on the left is laid out to replicate the tabs in HOA Manager
Documention search returns easy to follow links